Return Policy
At Inflatableout we hope you are satisfied with your purchase. We offer a 30-day return policy on all orders. If you think your piece doesn’t match your requirement, you can initiate a return or exchange up to 30 days from the date of delivery in the original condition and packaging. Please contact our Customer Care Service right away with any concerns about defective or damaged merchandise. For a more efficient refund procedure, please contact us via email before starting the return process.
(Please kindly note the free return only apply for the situation that there is a quality issue of your item or wrong item received )
FAQs
Can I change my order?
Once you've placed an order, you can't change it, but you can amend your contact and delivery details on our website or contact us via email, we are always here to help you.
Can I cancel my order?
Yes, as long as the item's not been dispatched. Just contact us and we'll cancel it and give you a full refund. It's as easy as that. Cancellations made after we've sent your item(s) will need to be made at the time of delivery – just refuse the delivery, or contact us within 14 days. Once you've notified us, we'll let you know how to return it, or arrange for a collection. Once it gets back to us, you'll receive a full refund (including your initial delivery charge, but minus any return or collection costs).
What if I don't like what I ordered?
Don't feel like the item you ordered? Just contact us within 14 days of receiving your order, and we'll let you know how to return it, or arrange for a collection. Once it gets back to us, we'll refund you (including your initial delivery charge, but minus any return or collection costs).
Over this period we don’t want you to worry so we have extended our returns period from 14 days to 30 days to give you plenty of time to book in a return with us.
How long will my refund take?
Please keep the original packaging and send it back.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your refund is approved, then it will be processed to your original payment method within 1-7 working days.
If you have any questions, please contact email
service@inflatableout.com
Our customer service team will respond to your questions as soon as possible within working days
Thank you very much for your support and understanding!
(Please kindly note the free return only apply for the situation that there is a quality issue of your item or wrong item received )
FAQs
Can I change my order?
Once you've placed an order, you can't change it, but you can amend your contact and delivery details on our website or contact us via email, we are always here to help you.
Can I cancel my order?
Yes, as long as the item's not been dispatched. Just contact us and we'll cancel it and give you a full refund. It's as easy as that. Cancellations made after we've sent your item(s) will need to be made at the time of delivery – just refuse the delivery, or contact us within 14 days. Once you've notified us, we'll let you know how to return it, or arrange for a collection. Once it gets back to us, you'll receive a full refund (including your initial delivery charge, but minus any return or collection costs).
What if I don't like what I ordered?
Don't feel like the item you ordered? Just contact us within 14 days of receiving your order, and we'll let you know how to return it, or arrange for a collection. Once it gets back to us, we'll refund you (including your initial delivery charge, but minus any return or collection costs).
Over this period we don’t want you to worry so we have extended our returns period from 14 days to 30 days to give you plenty of time to book in a return with us.
How long will my refund take?
Please keep the original packaging and send it back.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your refund is approved, then it will be processed to your original payment method within 1-7 working days.
If you have any questions, please contact email
service@inflatableout.com
Our customer service team will respond to your questions as soon as possible within working days
Thank you very much for your support and understanding!